Frequently Asked Question

I lost my .sxcu file/token, what do I do now?
Last Updated 3 years ago

To regain access to your subdomain, you can create a suport ticket here and include your subdomain in addition to the following information depending on your situation:

If you lost your .sxcu file but still have access to your token: Include your token in your ticket as proof of subdomain ownership.

If you have neither your .sxcu file, nor a backup of your token: You may include your IP address in your ticket, this will be compared against uploads made to the subdomain in question. Please note, if you have a dynamic IP address that has changed since your last upload, you will have to find a way to provide a previous IP address we can use to verify your ownership status. 

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